Frontliners Taught the Necessity of Good Communication Skills

The image of an organisation depends on the first impression it gives.  Treatment of the frontliners reflects the good and bad of the organisation itself.

Customers should not receive such treatment now, with the intensive workshop for receptionists or telephone operators in ministries and government departments that was held in the sultanate.

At the closing ceremony, 86 receptionists and telephone operators received their certificates from the Director of Information, Awang Haji Bujang bin Haji Masuut on behalf of the Deputy Permanent Secretary at the Prime Minister’s Office, Awang Haji Sulaiman bin Haji Ismail.  During the course, they were taught the aspects of language, courtesy and customs as well as the role and responsibility of receptionists and telephone operators in answering and communicating effectively with the public.

According to one of the participants who works with the Public Works Department, Dayangku Masnonah binti Pengiran Badaruddin, the course has benefited her in comprehending her responsibility.

With the methods applied during the two-day workshop, problems regarding bad treatment and communication break down can be solved.  Such attitude and courtesy is to be practiced at all times.